Enterprise Plan
The Enterprise Plan offered by codbex is a premium solution tailored specifically for large enterprises, delivering advanced features and unparalleled support to meet the demands of complex development environments. Building upon the comprehensive offerings of the Professional Plan, the Enterprise Plan provides additional enhancements such as source code repository setup on any Git provider, private source code repositories, CI/CD pipelines for automatic updates on private servers, deployment on public cloud providers including GCP, AWS, and Azure, dedicated managed Kubernetes cluster, and dedicated support via email and Slack with a response time of four business hours.
The Enterprise Plan also is best suited for IT innovators and early adopters looking to validate feasibility, with replacing legacy ABAP and BW logic, and evaluate integration patterns with Snowflake for scaling into production-grade use.
Service Level Agreement
The Enterprise Plan includes a comprehensive Service Level Agreement (SLA) covering incident management, support response, and resolution commitments.
Definitions
- Incident – Any unplanned event that disrupts or may disrupt the normal operation of the services.
- Support – Activities performed by codbex including monitoring, troubleshooting, diagnostics (remote and/or on-site), bug fixing, and guidance for recovery or reinstallation.
- Response Time – Time from incident registration (via ticketing system, email, or phone) to the start of investigation.
- Resolution Time – Maximum time to fully resolve the incident or provide a workaround that minimizes its impact.
Incident Classification & SLA Targets
| Priority | Severity Description | Response Time | Resolution Time |
|---|---|---|---|
| P1 – Critical | Complete disruption of critical business functionality; system unusable | 4 hours | 12 hours |
| P2 – High | Major functionality unavailable; significant operational impact | 6 hours | 24 hours |
| P3 – Medium | Non-critical functionality affected; workaround available | 16 hours | 3 days |
| P4 – Low | Minor issue; minimal or no business impact | 24 hours | 4 days |
Notes:
- SLA timing starts upon official incident registration in the agreed ticketing system.
- Resolution time may be extended only with mutual agreement if additional diagnostic information is required.
Escalation Process
If an incident cannot be resolved within the defined SLA targets, codbex follows a structured escalation path:
- Operational Level – Support engineering team
- Managerial Level – Team lead / service manager
- Executive Level – Senior management involvement
- Customers are notified immediately in case of delays.
- An alternative action or mitigation plan is provided.
SLA Compliance & Remedies
- Failure to meet SLA targets may result in service credits or penalties, as defined in the Enterprise agreement.
- Higher severity incidents (P1, P2) are subject to stricter compensation terms.
- Repeated or systemic SLA breaches may lead to contract review or termination rights.
What is included
The Enterprise Plan provides an extended support and service package designed for mission-critical workloads and enterprise-grade operations:
- 🔹 Named Support Engineer – Dedicated point of contact with deep knowledge of your environment and use cases
- 🔹 Security & Compliance Review – Periodic assessments aligned with best practices for security, governance, and regulatory requirements
- 🔹 Architecture & Performance Advisory – Guidance on system design, scalability, and optimization
- 🔹 Proactive Monitoring & Health Checks – Regular system reviews to identify risks before they impact operations
- 🔹 Priority Incident Handling – Fast-track processing and resolution of support requests
- 🔹 Release & Upgrade Assistance – Support during platform updates, migrations, and version upgrades
- 🛠️ 12 hours/month Premium Support – Included engineering time for issue resolution, advisory, and operational support (email + Slack)
- ⏱️ 4h SLA (Business Hours) – Guaranteed response time for standard support requests during business hours
- 📊 Monthly Service Review – Summary of incidents, performance, and recommendations for improvement
- 🔄 Escalation Management – Direct access to higher support tiers when required
Key Features:
Database Modeling and Management: Seamlessly design and manage databases, ensuring efficient data storage and retrieval processes.
RESTful Services Authoring: Develop RESTful services effortlessly using various dynamic languages, facilitating interoperability and flexibility in application development.
Dynamic Languages Support: Enjoy support for a variety of dynamic languages, empowering developers to choose the most suitable language for their projects.
Pattern-Based User Interface Generation: Generate user interfaces based on established design patterns, reducing development time and ensuring consistency in the user experience.
Role-Based Security: Implement role-based security measures to control access to resources and ensure data integrity and confidentiality.
Processes Modeling and Execution: Model and execute business processes seamlessly within your applications, enabling automation and efficiency in workflow management.
External Services Integration: Seamlessly integrate with external services and APIs, expanding the functionality of applications and enhancing user experiences.
Testing and Debugging: Facilitate robust testing and debugging processes to identify and resolve issues efficiently, ensuring the reliability and stability of applications.
Operations and Monitoring: Monitor application performance and operations in real-time, enabling proactive maintenance and optimization to meet evolving demands.
Source Code Repository Setup on Any Git Provider: Set up source code repositories on any Git provider of your choice, ensuring flexibility and compatibility with your existing infrastructure and workflows.
Private Source Code Repositories: Maintain private source code repositories for enhanced security and control over your codebase.
CI/CD Pipelines for Automatic Updates on Private Servers: Implement Continuous Integration/Continuous Deployment (CI/CD) pipelines for automatic updates on private servers, facilitating efficient deployment and delivery of code changes within your secure environment.
Deployment on Public Cloud Providers (GCP, AWS, Azure): Deploy applications on leading public cloud providers including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure, leveraging their scalable infrastructure and services for reliable and efficient hosting.
Dedicated Managed Kubernetes Cluster: Utilize a dedicated managed Kubernetes cluster for orchestrating containerized applications, providing scalability, reliability, and ease of management.
Support via Email with Response Time of Four Business Hours: Receive dedicated support via email and Slack with a guaranteed response time of four business hours, ensuring rapid assistance and resolution of issues to minimize downtime and maximize productivity.
Who Is It For?
The Enterprise Plan is specifically designed for large enterprises with complex development requirements, stringent security needs, and high-performance expectations. Whether you're a Fortune 500 company or an industry-leading organization, this plan offers the advanced features, scalability, and premium support needed to drive innovation and success in today's competitive landscape.
The Enterprise Plan is purpose-built for large organizations undergoing complex SAP BW migrations and looking to modernize ABAP-based logic into scalable, cloud-native architectures. It provides full access to the codbex suite, including advanced process orchestration, data integration, and native Snowflake execution capabilities — all backed by premium support and dedicated success engineering.
Empower your organization to modernize critical SAP workloads at scale — with the speed, agility, and control that only the Enterprise Plan from codbex can offer.
The Enterprise Plan offered by codbex is the ultimate solution for large enterprises seeking advanced solutions for rapid application development of cloud applications. With its comprehensive feature set, including database management, services authoring, dynamic languages support, user interface generation, security measures, integration capabilities, testing, debugging, operations, monitoring, processes modeling and execution, source code repository setup on any Git provider, private repositories, CI/CD pipelines for private servers, deployment on leading public cloud providers, dedicated managed Kubernetes cluster, and premium support via email with rapid response times, this plan empowers enterprises to innovate with confidence and achieve unparalleled success in their digital transformation journey.
Support in this case is via any of the communication channels.